FAQ

Products

Are your lip products cruelty free? Yes, all lip products are tested on Tushi Beauty babes (human ones) ; ).
Where are your products made? Tushi Beauty Lip Balms and Lip Scrubs are made in Sydney Australia. All ingredients are sourced from Australian suppliers. Tushi Beauty Matte Liquid Lipsticks and beauty accessories and tools are sourced from trusted overseas manufacturers.
Are your products vegan? Tushi Beauty Lip Balms are not 100% vegan as they contain beeswax. Beeswax is an animal by-product and does not harm bees. All other ingredients are vegan. However our Matte Liquid Lipsticks and Sugar lip scrubs are 100% vegan.
What ingredients are found in Tushi Beauty lip balms & scrubs? Lip Balm pots – cera alba (beeswax), coconut oil, ricinus communis (castor oil), sweet almond oil, cosmetic grade flavour oil and cosmetic grade mica. Lip Balm sticks – cera alba (beeswax), shea butter, coconut oil, ricinus communis (castor oil), sweet almond oil, cosmetic grade flavour oil and cosmetic grade mica. Sugar lip scrubs – sugar, coconut oil, cosmetic grade flavour oil, cosmetic grade mica and citric acid. Tinted Pout Lip Balm - ingredients include, cera alba (beeswax), shea butter, coconut oil, ricinus communis (castor oil), sweet almond oil, cosmetic grade flavour oil and cosmetic grade mica. 
How do I store my lip products? Store them in a cool, dry place. Be sure not to get water into your scrubs, as it will melt the scrub.
What is the shelf life of lip products? Liquid Lipsticks and Lip Balms have a shelf life of 12 months once opened and lip scrubs have a shelf life of 3 months from when opened.

 

Shipping

Do you ship Australia wide? Yes, we ship Australia wide.
How long will it take for my products to be delivered? For Australia, orders are dispatched within 3 business days. For standard delivery, allow another 5 to 7 days for items to be delivered. For express delivery, allow another 1-3 days.
Do you have international shipping? Yes, we also ship worldwide. For standard delivery, allow 11 to 21 days for items to be delivered. For express delivery, allow 9 to 18 days.

Please note there are widespread delays due to the current situation with COVID 19, hence we cannot guarantee the above delivery times. 

Returns

We do not accept returns or refunds for change of mind. However, if your product is damaged or faulty please contact us within 7 days of purchase and we will do our best to assist you. Contact natasha@tushibeauty.com

Other

For all other questions, get in touch at natasha@tushibeauty.com